02 Nov 2022
Auschwitz was I place that I have been waiting to visit my whole life. For that reason, when I knew I was travelling to Europe, it was the first tour that I booked, and instead of booking a regular tour with an agency, I booked the tour directly with Auschwitz itself. After that, I realized the difficulties of getting to the site on time for the 6 hour study tour that started at 9:30 AM. That is until I got in touch with Prime Tours Krakow, and specially with Rafal.
I was very anxious about the trip and in desperate need of some orientation regarding transportation. Rafal gave me different kind of options, was very quick to answer all my questions and was extremely accomodating about all my requests. Even when I was messaging him a couple of days before (to confirm my trip for the 3rd or 4th time) he was always patient enough to assure me that everything was going according to plan and that I had nothing to worry about.
On the day, the driver, Tomasz, was at 7:30 AM sharp (the designated time) outside of the apartment where I was staying. He was extremely polite and respectful since the first minute of the trip, and that continued throughout the whole day. I used the time of travel to talk to him about Poland and also about Auschwitz, and on the way back from the camp, we also shared some personal stories which were really entertaining. The whole driving time really felt like nothing thanks to all his stories and his desire to share some personal experiences with me, which I appreciated very much, On that day, everything went amazing during my visit to the camp, and the orientation I received from Tomasz helped me to avoid any kind of problems.
Visiting Auschwitz was an unforgettable experience and Prime Tours Krakow played a very important part on making this a very special day. Thank you for everything, Rafal and Tomasz, and keep up the good work!