Absolute shambles from start to finish, was picked up at 2am arrived around 3am,, kicked of the bus with no information apart from stand there and wait untill opening, waited 4.5 hours in freezing cold, no seats, no toilets, no were to get a hot drink, when any driver/guide seen you walking towards them they turned away ,as they basically couldn't be bothered to speak to you or give you any info, once threw the gate we had pre booked an English guide tour, but was then told we had to wait another 4 hours untill 12.30pm for it, so we had to op for the Polish one as we had already been waiting 5 hours and didnt want to wait another 4,, so was pointless as could understand the guide,, every was rushed ,, everyone racing threw, pushing shoving, far to over crowded,,we missed so much, other guides from other group shoving you along, telling you to move on quickly, i was actually shouted at by one guide"hurry up move along the next group are coming threw" i replied, "i understand, but i haven't had chance to see it myself yet" and recived a very dirty look, and told to move along quicky as possible again. didnt get chance to read/see and take in half of the trip, was just chaotic and no organisation, all our group off the coach was split up and sent in at different times , so upon leaving was told we had to wait another 2.5+ hours for everyone else to finish, so had to pay for uber back as we was exhausted, the place it's self( what we managed to see) was deeply moving, just a shame our experience was so slap dash, and unorganised, unhelpful staff , from start to finish was 7+hours waiting for a 3 hour rushed tour with no info along the way , so very dissapointed
A visita ao local começa pelo Museu, depois para Birkenau. Uma experiência única visitar um ponto onde ocorreram tantas injustiças e atrocidades. Uma página negra na história da humanidade que não pode se repetir. A visita neste local leva cerca de 1,5 horas com o guia. Locais sinistros, de arrepiar quando contada a história pelo guia.
Conducteur de la navette et Guide (en francais) très sympa.
Par contre, Headout nous prévient la veille à 22h15 (heureusement que le tel était resté allumé...) que l heure de rdv est avancé d une heure, 8h au lieu de 9h. Arrivé sur site à 9h15 et la visite à commencer à...12h45. Une attente interminable. On avait pris des billets coupe-fil et bien, cela ne a servi à rien car on a fait la queue comme tout le monde pendant une.bonne heure en plein soleil...