11 Apr 2025
After waiting for 20 minutes, the driver arrived at 8:20am instead of 8:00am. Then once he arrived-not once did he apologize. As I watched other companies come to pick up their passengers, I was insulted that we had to walk almost a mile to get to the 15 passenger van with the babies car seat. I paid almost $300 for this service. The van was not clean. Just whenI thought I had seen enough, we were then taken to another place where we were asked to get out of the van and was transferred to another vehicle which was a mini van. As I watched the beautiful limos (that I actually thought I was getting since that is what was advertised, and what I paid for, I was not only angry but devastated and my partners ankle was so swollen after the long walk to the van that we had to ice it before flying another 9 hours to get home. WHAT A HORRIBLE EXPERIENCE! NEVER AGAIN!