21 Sep 2022
My wife and I (who are in our mid 70’s) booked a boat tour of Lake Garda back in August 11 for a 2:00 pm trip today, September 21st.
Unfortunately, we missed the tour because we had misunderstood the meeting place to be at the dock in Desanzano (where Garda Tours had their blue umbrella) instead of the nearby town of Sirmione (where the tour starts and ends).
Our train from Milan arrived in Desanzano at 12:38pm. After exiting the train, we realized we left one bag in the carriage. We headed to the dock and found the blue umbrella, but nobody was there. We asked the operator of another tour company for help and he was kind enough to make several phone calls to Garda Tours on our behalf. Besides trying to locate the tour group, we also went to the Visitor Information Center to see if they could contact the train company to locate our luggage.
We are giving Garda Tours a 5 Star ***** Rating because Irene was very understanding of our predicament and has assured us a full refund of the unused trip.