Traditionele thuiskookervaring in Lecce

deze ervaring is geannuleerd door de verkoper zonder mij op de hoogte te stellen van de wijziging. mijn verzoek om volledige terugbetaling van alle betaalde bedragen voorafgaand aan het bijwonen werd onmiddellijk gedaan. de verkoper, curiioseety, heeft 1/2 van mijn volledige betaling terugbetaald en moet de resterende 1/2 nog terugbetalen. er zijn nog drie verzoeken om terugbetaling ingediend, zonder resultaat. TripAdvisor heeft me in deze kwestie niet kunnen helpen. ik ben beroofd van meer dan $ 250 die nog verschuldigd is na meer dan 1 maand van verwaarlozing.

We had booked this experience directly with curioseety on their website. My wife was looking forward to this experience the most during our stay in Lecce. We went to the meeting place and found no one. We looked through all our emails in case something was sent announcing a change or anything of the sort. After reaching out to Curioseety, we were informed the operator forgot about this booking. Unfortunately this was towards the end of our stay and we could not reschedule. I understand things happen but communicating this to your clients is key. We did get a prompt refund which we appreciate but I don't appreciate the response my wife's review received where it was claimed they tried to call and contact us because the host had covid. No one called or emailed, believe me that we would understand and would not have been waiting at night under the gate for 30 minutes wondering what is going on. Attached is a picture of the response we got after we reached out to Curioseety.

We had a great time. Learned how to properly make a pasta dough that can be used for a variety of shapes. The wine tasting and better understanding of the wine region was also quite interesting.