26 Jul 2024
Rated 1 out of 5 stars
Updated 4 minutes ago
Verified
Extremely Disappointing/Misleading
Guide spent all of the tour time chasing Jaguars and Giant Anteaters. Expedition was advertised as an opportunity to enjoy/see/experience the animal/bird/plant diversity of the World's Largest Wetlands. Guide did not take time for guests to see/photograph the many different birds, animals, plants. Instead, spent three days running up and down the river looking for Jaguars. Then spent the final three days driving up and down the same bumpy dirt roads looking for Giant Anteaters. When guide was asked if we could spend some time looking for other animals/birds/plants Guide snapped back and said "Look at your itinerary. We are looking for Giant Anteaters." (Looking at itinerary there is no mention of Giant Anteaters). Guide then said "You don't have to like me! You should have booked a private guide so YOU could see what YOU wanted to see WHEN YOU wanted to see it!!!" Needless to say - I was speechless! (I am glad to forward a copy of the "Itinerary" and you can see for yourself how Nat Habitat advertises expedition. Finally, when Guide was asked if she had ever seen Giant Anteaters eating at a termite nest, Guide said "No." When asked if she knew how termites constructed the many giant termite nests throughout the Pantanel Guide responded, "I don't know." End of Conversation!!!
Postscript: Thank you Nat Hab for the BOILERPLATE Acknowledgement and Pseudo-Apology. Please note this is THE SAME APOLOGY WORD-FOR-WORD that you offered my wife after her review several weeks. Your lack of personal/individual attention to your guest/clients is obvious - from this BOILERPLATE apology to your guide's herd-mentality in conducting an underwhelming exploration of the Pantanel. Your promise of hikes were actually only short walks on the Eco Lodges. As Nat Hab's Guide said - "You should hire a Private Guide so YOU can see what YOU want when YOU want it." That would be money well-spent!
Date of experience: June 21, 2024
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Reply from Natural Habitat Adventures
A day ago
As a nature travel company, we strive to offer our travelers the best experiences in nature possible. We're sorry to hear that this was not your experience on your recent trip to Brazil, and we appreciate you taking the time to send us your feedback. Please know that we have shared your comments with our internal teams as well as with your guide in order to address the concerns you noted in your review. Thank you again, and we hope that your time in the Pantanal left you with fond memories despite the issues you encountered.