15 Oct 2017
Bus tour portion: zero stars at best.....Pick up and getting to the actual start point of the tour took almost 45 minutes way too long given our hotel location off Plaza Major. man who came to our hotel hardly spoke to us grumpy, hungover or ? so no information about the process or why things took so long.
Thought Id booked an English only tour. Was very challenging to understand the English explanations over bus intercom and very rushed as we drove by the sites. Bus portion was wasted time!!
Guide and tour of Prado museum: 5 stars! Fantastic guide apologies that Ive forgotten her name. She was decisive in where we went in the Prado but never felt rushed. She provided excellent information, her explanation to the Spanish speaking couple we were with gave time to look more closely at the work she had just described She was very knowledgeable, first rate!!