Excursie in Mallorca per Quad

Cruising through the mountains on/off road, passing through small towns then visiting multiple beaches. I had soo much fun thank you to the tour guide Flav.

Can't say I would recommend this company in the slightest, especially for a private tour. We organized a private quad excursion for our group since there were many of us and we wanted to also stop along the tour to enjoy a nice lunch as a group since it was a special occasion. I was in touch with the owner Nawelle for months beforehand, which was painful in itself, as I often had to chase her down for a response or ask the same question multiple times, sometimes receiving different answers. I could could go on about the poor communication all around, but let's skip to the tour: I received a call the day before informing me that they needed to change the lunch spot as it was going to be "too busy". Not ideal, but ok, they helped to sort a new restaurant reservation (not sure why that wasn't possible to book this place in the first place). Then I received a call from Nawelle at 9 PM the night before the tour saying they only had 8 out of the 12 of the quads we booked due to an unforeseen issue. Obviously I wasn't happy about that and asked her if there was anything else we could do to get the number of quads we booked. She said she thought she can secure 2-3 more quads and would make some calls. I never heard anything from her so I assumed it was sorted, but we showed up the next morning and there were still only 8 quads which we again weren't happy about. Nonetheless we shared the quads and started the tour, which they seemed friendly and apologetic for the inconvenience. The tour started out fine, Roman the guide seemed friendly, but that quickly changed when we were "falling behind schedule" because we were "going too slow" he said. According to what I planned with Nawelle, we were still very much on time, but then Roman informed that actually our lunch reservation was 30 minutes earlier than we agreed because they had another tour starting at 2 and we needed to get back before then. Keep in mind I had this excursion booked for months and confirmed with Nawelle the timings of everything in writing, so they basically were cutting our tour short to attend to another group without informing us until we were on the tour. We were told when we arrived to lunch that we had 30 minutes to eat lunch (at a nice sit down restaurant) due to needing to get back for another tour. I called Nawelle and told her this was unacceptable and goes against what we agreed upon and after a few phone calls with her and her husband Kevin who took over, they "graciously" let us stay until the previously agreed upon time. In the end, the excursion itself was ok despite being rushed and all of the stress with the last minute changes and the guide being frustrated the entire time, but the communication and organizational issues really was terrible. I appreciate that organizing a customized tour takes more effort than their standard group tours, but the only modification was to stop for lunch during the tour with our group and hoping for their expertise being locals to recommend somewhere nice that would work, but in the end it was a disaster mostly due to the poor communication.

Tout était parfait. Les accompagnateurs sont réactifs, géniaux et pédagogues. Et vue sur différents endroits magnifiques ! Merveilleux