05 Aug 2023
Can't comment on the actual tour - as we were never picked up by the operator. Booked through Tripadvisor (Viator) and the money was taken prior to the tour date as planned. Downloaded tickets and waited at the appointed time in our hotel reception as per the instructions. After 30 minutes of waiting our hotel contacted the operator on our behalf as we'd had no text or e-mail updates. The operator claimed the booking had been cancelled by Tripadvisor? I was offered other tours over the phone but none were possible as we were due to fly home the next day. Worst experience of our week in Malta. The only positive is they processed the refund quickly.