05 Nov 2024
My flight arrived into BOS at 2:30 pm
My tour was to start at 4:30 pm
It was cancelled and the last tour was at 2:30.
I didn’t receive notification of the change. Paid an Uber $30 to get us to the tour start location which was not easily explained, called Viator only to be told that an email would be sent to tell me about the exact location. I asked the person at Viator to please give me the directions as the email was not coming in. She put me on hold
To tell me that the tour had been cancelled. She was not pleasant and when I asked if could speak with someone else, the call was disconnected. Obviously if I would have known that the tour time of 4:30 was cancelled and it was replaced by a 2:30 tour I would have cancelled the entire thing since my flight was arriving at 2:30 and we would have never made.