Ballonvlucht met ophalen in CDMX + ontbijt + piramides

My experience with this company was awful. Their website is bloated with options and difficult to navigate. I contacted them on WhatsApp and had long delays getting answers to my questions. Due to their online payment service being down, I had to pay them through PayPal, but it wasn't clear that I had to pay an additional 8% on top of the amount they charged me. So they refunded me the cost except for the down payment to accommodate this. Since my credit card was stolen and replaced digitally, I had more questions about payment processing, but their representative did not get back to me on WhatsApp. Once I got to the location that day, they told me they didn't accept contactless payments and didn't know how to input my credit card manually on their machines. They also wouldn't accept my payment through PayPal, although they had no problem taking and keeping my security deposit. As a result, I lost an entire vacation day on my trip and the additional costs of renting an Uber from Mexico City to get there. After waking up at 4:45 am and taking an hour-long Uber ride to get there, I left without a trip I was willing to pay for and without any accommodations. This business left me with a negative impression and experience; please beware. Mi experiencia con esta empresa fue horrible. Su pagina web está lleno de opciones y es difícil de navegar. Los contacté por WhatsApp y tuve grandes retrasos para obtener respuestas a mis preguntas. Debido a que su servicio de pago en línea no funcionaba, tuve que pagarles a través de PayPal, pero no estaba claro si tenía que pagar un 8 % adicional además del monto que me cobraron. Entonces me reembolsaron el costo, excepto el pago inicial para acomodar esto. Como mi tarjeta de crédito fue robada y reemplazada digitalmente, tenía más preguntas sobre el procesamiento de pagos, pero su representante no me respondió por WhatsApp. Una vez que llegué al lugar ese día, me dijeron que no aceptaban pagos sin contacto y que no sabían cómo ingresar mi tarjeta de crédito manualmente en sus máquinas. Tampoco aceptaron mi pago a través de PayPal, aunque no tuvieron ningún problema en tomar y mantener mi depósito de seguridad. Como resultado, perdí un día completo de vacaciones en mi viaje y los costos adicionales de alquilar un Uber desde la Ciudad de México para llegar allí. Después de despertarme a las 4:45 am y tomar un Uber de una hora para llegar allí, me fui sin un viaje que estuviera dispuesto a pagar y sin alojamiento. Este negocio me dejó una impresión y una experiencia negativas; por favor ten cuidado

This experience wasn’t all bad but it was not great either. I’ll start with the good - the transfer from the hotel to site was good, the flight was smooth and the food at breakfast was decent. Now for the less good - our balloon didn’t go anywhere near the pyramids. This was really disappointing as that was the whole reason why I wanted to do this experience. Mostly we saw some cactuses and farm buildings. I’ve seen a lot of other balloons go a lot closer to the site. Also, there were no explanations in English and the morning snack consisted of overly sweet coffee and stale pastries but those are minor details. What was rather annoying is that the staff were constantly pushing “professional” photos - it felt like the only thing they cared about is selling you the photos. We also paid for the visit to Teotihuacán and that part was completely disorganized as we had to wait 2 hrs after the flight to be taken to the site. On the way to Teotihuacan we also had to go through a sales pitch at a crafts workshop but at least it was mercifully brief.

Was een superervaring om vlak over de tempel te vliegen en ook zo hoog, dat we bergen met sneeuw konden bewonderen. Geen 5 sterren, omdat er nauwelijks Engels werd gesproken (ik had niet begrepen dat er foto’s gemaakt werden vantevoren) en de ballonvaarder had vooral heel veel aandacht voor een vrouwelijke klant.