09 Sep 2024
This tour company is a total joke. This company is run by clowns. We booked a trip to the hot spring. Confirmed with them a day prior to the reservation that we’re all set up for the trip the following day. I arrive to the hotel for the pick up and there was already two other guest for this trip. Then someone from the tour company arrived and informed us that the original driver didn’t make it and that he was substituting for him. He comes in a small vehicle max 3 passengers. It’s me and my wife and two other toll and fellows and he said that we could all fight in this little vehicle and do a 4 hrs drive to the hot spring and then come back. This was irresponsible from the tour operator. No other alternative plan was offered or some other resolution. Take it or love it. My wife really wanted to go there and was very excited to go. What a disappointment. Waisted a whole day of my vacation to come to Mexico to be treated like this. Save your selfs disappointment and a bad experience and look to book with a more reputable tour company.