Ongelooflijke Tolantongo-grotten van Cdmx

Touroperator annuleerde op het laatste moment, ze stuurde een sms dat ze niemand had om de tour uit te voeren, ze bood aan om terug te betalen

De meest verbazingwekkende natuur ervaring. Kristalhelder water, warm en ik kan het zelfs een exotisch avontuur noemen.

The place was GORGEOUS! Viator RUINED my experience. We were promised an English guide. I speak very little Spanish and my friend speaks a little better than me, but even he was having trouble understanding what we were supposed to do & the rules. I learned NOTHING about the area. The guide was inconsiderate and left me behind several times and I was lost. I finally found some English speakers that directed me in the right direction. I whistled loudly the next time he abandoned me. I was in tears and out of breath climbing up the steep stairway alone. This happened MORE THAN ONCE! He promised us breakfast, because we hadn’t eaten because we met at 5:45 AM. I kept asking him when do we eat? When is breakfast? He used sign language for ‘later’, We didn’t have a chance to EAT until 2:26 PM! He said & motioned NO backpacks, bring NOTHING! So I had to borrow money to get something to eat. I ordered a taco. I got a tortilla with meat on it. I asked ‘where is the lechuga, tomato and queso & avocado?!’ There wasn’t any. I walked to the kitchen and was able to get something added to my taco on my own. Absolutely no help from my guide. I was dizzy from climbing and not having ANYTHING to eat and he was yelling at me to hurry. One of the men on the trip said he couldn’t make it any further. The guide eventually went down to the van and drove him to the top. I paid extra for ZIP-LINE & it was broken or something (I don’t speak Spanish, so I really don’t know WHY we didn’t get the zip-line!) The tour was 15 hours long and I was abandoned & had little food. It’s not the guides fault about the English. It’s the tour operator. I will be asking for a portion of my money back for not getting ENGLISH GUIDE OR ZIP-LINE! The place itself is AMAZING! Go visit it but NOT WITH VIATOR!!! Absolutely NO COMMUNICATION OR LEARNING ABOUT THE AREA. My friend translated some of it, that it used to be a dirt road and now it’s paved. I want a refund!!!!