Miami Combo Tour: sightseeing, boottocht in Biscayne Bay en Everglades per moerasboot

Memorable! The tours was very organized. Excellent if your trip is short and want to do the most populartours in one day. Friendly tour guide and staff.

This combo tour was a fiasco, terrible organisation and a real lack of duty of care for everyone on the various trips. Part one Everglades trip was OK although the bun fight to get on the bus was ridiculous and badly managed, it was survival of the fittest to get seats. The driver even tried to make a few extra dollars by selling a VIP section ( front row top deck) on the day. Like Del Boy tactics. Part two hop on hop off bus, there was no hop on or hop off, we were driven around downtown and the waterfront and then ejected in Little Havana, a pretend Cuban destination ( having been to Havana, this was not there) we were forced to watch a demonstration of someone roughly throwing together a cigar whilst shuffling through a gift shop, then for an hour moved into a mock Cuban bar serving overpriced cocktails. This wasted time meant the boat trip we were then due to get was delayed and we were eventually on our final leg of the trip on a 5.30 pm boat. The boat was over subscribed and had insufficient seats and when this was challenged by some customers the boat tour guide threatened passengers that the boat would be turned around and told them to f*** you, he even offered one to a fight. We were told to then make our way for the last bus back to central miami at 7.30pm 300m from the boat at an agreed rendezvous. However this was the final nail in the trips coffin. By 7.30 we had 3 separate queues of over 30+ waiting for the 60 seat double decker as various tour customers had all got the last bus back. The bun fight to get on was both aggressive and chaotic with families split, children trampled on and the then utterly illegal situation of over 20 customers standing on the top deck, 6 stood on the stairs and a further 10 stood downstairs too. There were threats, swearing, confrontations and general thuggery not managed by any tour rep, who had clearly finished for the day. The trip was expensive and quite the worst I've ever been on in 35 years of touring over 70 countries. The worst tour management I've seen with private sidelines made throughout the day

Good, transportation and customer service. They do all on time, well explained tours. All the guides has knowledge.