Sightseeingjachtcruise in Miami Beach: zwemmen, zonnebaden, BYOB

I had an emergency come up, didn’t make it, called & spoke to an employee & was promised a refund. He even gave me directions on how to guarantee a refund with this stingy company. I asked for all of this in writing, but never got it. That person didn’t do their part, so no refund. That employee who sounded Brazilian BTW, either lied or didn’t care. Female dog. Days later I spoke to another employee with customer service on the other line, That person, who also sounded very foreign, lied and acted like a female dog, He “conveniently” played dumb after being caught in a lie. He also lied to Customer Service, which is weird because the conversations are recorded. Ugly horrible experience. It’s about the principle & about being a standup guy. I really mean when I say this has nothing to do about the money. I seen the finesse and because of how their business model works they can get away with it. Unfortunately, these “guys” have the heart of a female dog if you know what I mean. Roooof

We were standing in the rain why the boat broke down on the dock for an hour, and the guy was rude about how the boat tour was canceled and took off to “maybe” find another boat and never came back. That’s how I spent my 50th birthday. Never left dock!

Was a total waste of money and time. Stay away! Don't get fooled by the ad pictures. We barely got greeted when we arrived, not a "welcome aboard"! We proceeded for the next hour to sail on a speedboat @ 3 miles / hour under the burning sun to the "swim" area/island (no wind from the lack of speed - captain was just milking our time onboard). The captain did not say a word for a good hour, from time to time, he got his head off his phone to get his bearings and adjust the course. We FINALLY got to the swim area, not at all what any of us expected. He set the anchor off an island somewhere in Biscayne bay... We were in murky water (could not see any bottom) quite far from the shore of the island. The captain finally addressed us for the first time: "Swim" - "30 minutes" like a school teacher. Some of the guests inquired about the water depth of where we anchored (as some of them were not comfortable swimmers in murky waters offshore), he pulled a floating mat and said 4 feet, when it was really 7 feet deep (I dove to check on behalf of everyone concerned). After 15 minutes standing there, not helping anyone getting on or off, the captain pulled out a life jacket for those that were hesitant to get in the water. BTW, no ladder on that boat to get on or off, you need to pull yourself up fairly high to exit the water. Don't count on a helping hand from your friendly captain and host.... One of the guests was reprimanded with a whistle and gesture not to swim to the island shore??? With another whistle and gesture the captain reminded us it's time to go exactly at 30 min. We took the entire SAME WAY BACK at 3 mile per hour...it was excruciating under the sun and boring as hell. We could not wait to get off this boat.... For the entire time the captain had the demeanor of a 5 year old that got told by his mother to go do his chores instead of being on his play station. That's how he handled his job that day. Think carefully before booking with this "Welcome aboard my boat! " trip, not sure who's boat it is, who runs this, but definitely NOT pros in the hospitality / tourism business, just some dude with a boat that can't speak two words of english to his guests and just out to make a quick buck while treating everyone on board as a herd of cattle, while making sure he is going to expire everyone's enjoyment at the speed of 3 miles per hour. Lastly, ZERO safety prevention / procedure talk while boarding....TERRIBLE.