17 Jun 2024
I initially wrote a review of my family's recent experience. I was quickly contacted for more information than received a call from CEO, Hank.
He immediately apologized and took responsibility for our experience, and took steps to make it right.
Air Milford offers a shuttle service from Queenstown to Milford Sound in addition to sight seeing tours. We signed up and paid for one and basically received the other. Nonetheless, my opinion of the integrity of the company has changed in a positive direction as a result of Hank reaching out. They could have easily disregarded my review. But they chose to reach out in an effort to learn from what happened and attempt at making things right.