11 Apr 2023
First, we weren't able to tour with Air Kimberly due to not meeting the minimum passengers during wet season. This is a review of the company, not any tour. They were communicative from the start on email and phone. It really helped me with some other planning to understand operator capability in the wet season, Broome, and what week might be better for spring tides. Based on KA availability, we were about to go on the Buccaneer Explorer instead, when another company got back to us. They had 2 more passengers book for their Mitchell Falls trip, on a day we could go.
Emily and another staffer were friendly throughout. The company was accommodating and professional about a same-week cancellation, according to their policies. I'm considering booking a different tour with them in future.