09 Jan 2023
My family and I booked Nexus to transport us from the airport to our resort (round trip). Upon arriving at Montego Bay Airport, we located our rep & were told we would be seated on a bus within 15 minutes. It took us over 30 just to be seated on a bus. We sat an additional 45 minutes in the parking lot waiting on other passengers just to get told to switch buses since we were sitting for a while. We finally made it to our resort about 4 hours after landing in Jamaica.
On the day Nexus was due to take us back to the airport, our rep was nowhere to be found and our transportation never showed up. When hotel staff called to verify our transportation, they were told that all busses were held at the airport due to flight delays (yes it was a ton of flights delayed during this day. However, our flight was not. When the staff informed Nexus that our flight was on time, they informed us there was nothing they could do. And they were not willing to pay to get us to the airport another way. We end up paying an additional $100 just to get to the airport by taxi.
I would not recommend using this company for transportation.