08 Jan 2023
Good Day Folks!
We had amazing family vacation in Riu Palace Tropical Bay in Nigril, Jamaica.All grounds and activity, personal, entertainment and food is the best.
Beach and water is great, 10 out of 10
Mr. Amazing from entertainment team is awesome.
Management Julian, Claudia, and Miguel are very nice and friendly with tourists.
But.......
Please be aware of this Package operated by Sunwing and flight with Westjet .
Local Sunwing representative is useless. Her name is Antoinette.
Her goal just to sell a trips and excursion . Our flight was cancelled the day before we were supposed to leave and she was not doing her job by telling us to call Westjet and sort it out ourselves. Westjet was not helpful either and telling us to contact Sunwing; very back and forth and no one wanted to take responsibility in this situation. The best way to get to this resort would to be using an American airline. We don't plan to buy a vacation package with Sunwing again.
Other than that, the vacation was great and best wishes for 2023!