22 Mar 2023
The time of departure of the tour, which was actually 2:30 pm, was wrongly indicated as 6:00 am in the information shown in Viator’s booking webpage, as well as in the booking confirmation email and the electronic ticket. Very luckily we cloud discover this mistake before the departure, because we need to contact the Tour Operator to ascertain the hotel pickup location. We were then told by the Tour Operator that the gathering time should be 2:30pm, and that the indication of 6:00 am was an “”IT error”. I just cannot imagine how it could be if we didn’t contact the Operator. Obviously the departure is the most critical information of a tour. I am deeply appalled by such a careless mistake. This caught us by surprise, and we had to make considerable efforts for last-minute rescheduling of our itinerary.
Besides this, the company name of the Tour Operator was confusing too! We were told that the tour bus will bear the name “Cheeky Kiwi”, but it was actually “cheeky Kea”. I presume they are sister companies, but this was confusing.
Other than the abovementioned issues, the tour arrangement was fine, and the tour guide-driver’s service was very good.