25 Apr 2023
Best guide company out there. Himalayan Glacier was by far the most responsive company when we first began making inquiries regarding our trek to Everest Base Camp and once we selected them as our company of choice, they diligently provided all the necessary information we needed for our trek prior to our arrival in Nepal. Our coordinators, Sajal and Sanket, typically responded to any question or concern within an hour or two of our email (and thanks to Rayuna who was able to assist with an administrative matter during our trek - super responsive via WhatsApp).
Prior to flight to Kathmandu, we had a very clear understanding of our itinerary, packing list, tip recommendations, arrival process, etc. Once we arrived in Nepal, Himalayan Glacier treated us like royalty. Our guide Suresh, who met us at the airport, was experienced and knowledgeable (and fun) and we had total confidence in him throughout our trek. Suresh always put our safety first and constantly pointed out things of interest during our trek. His pride in providing us with excellent service was obvious and he made our trek a wonderful experience. Our porter, Bir was equally committed to making our trek enjoyable and he was truly a remarkable young man - strong, friendly and always smiling.
Their luxury package was well worth the money and we would highly recommend it as the accommodations and food far surpassed our expectations. Himalayan Glacier handled all the logistics of the trip in a seamless and professional manner. When my husband suffered an injury in Kathmandu the day before we were to depart on our trek, Himalayan Glacier responded in the most incredible manner. Our guide ensured he got excellent medical treatment, personally taking him to a clinic where he received great care, and when our trip was postponed by a day, Himalayan Glacier re-arranged our entire itinerary to ensure we had the same luxury accommodations that had been originally scheduled for our trip which was no easy feat considering it's the most crowded season for trekking. The owner and CEO of the company, Sagar, visited us in our hotel room to make sure we were able to proceed with the trek and then called my husband each night of our trek to ensure he was doing well and his injury was healing appropriately. We were truly amazed by the service and care provided by this company. Our guide, Suresh, was genuinely concerned about my husband's injury and adjusted our pace each day according to how my husband was feeling. Suresh seemed to know everyone along the trail and at the hotels, and with just a nod of his head, we were provided with the best accommodations, warm face towels, ginger tea and a reserved dining table. There simply aren't enough positive things we can say about Himalayan Glacier's team and their immaculate service. We would absolutely use them again for any future treks we take. They even managed to provide us with "blue skies" every day of our trek - we didn't even need coats at Base Camp!! We highly recommend this company - thank you Himalayan Glacier for the adventure of a lifetime!