25 Oct 2023
We got lost on our way to the harbour from the hotel. We asked the taxi driver to take us and they couldn’t interpret the map or directions given. We called the office to advise that we had gotten lost and were asking for proper directions since the given ones could not be interpreted by the taxi drivers. The agent said they were busy and would send us proper directions once the ship leaves. Nothing was sent through. They then promised us we would go the next day, only to tell us there was no cruise on the day so we asked for a refund. They are refusing to send back the money. We are sooo disappointed