07 Jul 2025
AVOID LATE BOOKINGS
We unfortunately had a different tour cancel on us so we made a late booking. The bus arrived with not enough seats. Why let us book then?
Whilst attempting to sort alternative plans with the company, they (perhaps intentionally) attacked my abrupt communication whilst I was attempting to rescue the day.
Please see the attached screenshots to witness the lack of engagement with the issues offered by the company. Instead, they distracted by discussing their perceived feelings being hurt.
I will say that every one else I have dealt with in New York have been pleasant, helpful and I am genuinely surprised by how clean and safe New York feels. It is most definitely not what I expected based on other reviews by friends and family. What a fantastic city. Just please be careful with the tours you book.