24 Jul 2025
I couldn’t make it as I suffered a medical emergency. I tried to contact the operator to cancel it before the scheduled trip. No response received to my phone and on-app messages. Called a number and left a message but no response received. I had to go ahead and canceled it on the app, but I see that my $69.98 charge was not refunded. I guess they applied 24-hr cancellation policy although it said free cancellation when I purchased the tour for two on the same day! I would like get a full refund. I used TripAdvisor so many times before with good experience, but this time it was terrible and I am very much disappointed. I will regain my trust only if my $69.98 is refunded. You can call me at 6268267560 or email at [email protected] to discuss. Thanks.