22 Nov 2020
The driver Edwardo was perfect. The problem is that he was not told where I was going and had no idea he would be going about 1 hour out of his way. I specifically told this company that I was going to Zipolite and was charged about 800 pesos, about the going rate. I emailed about 4 days before arrival to make sure all was OK. The response came in 2 days asking for the exact hotel name. That was immediately given. No response after that. The driver was never given the hotel name. I had to pay an extra 500 pesos to the driver so that I would not be stranded at the airport. Not a good welcome. They seem disorganized and I would not recommend them for anything other than a standard trip that is on their website.