29 Jun 2022
They failed to provide the requested kayaks on the first day of the three day rental period. Was told someone should be there to receive the kayaks. No kayaks by 9:00am as promised. Called and told by noon - no kayaks. Called again and told they had till 3:00pm to provide them but should be there by 5:00pm. No kayaks. Kayak's were eventually delivered to a neighbors' house. The address was clearly marked on both units so it would be hard to confuse them. Ordered "sit-in" kayaks but got seaweed covered "ride-on-tops." Contacted office several times to express my dissatisfaction with the products and service but received nothing but hollow apologies and a phantom number to call. "Manager" never returned my calls. Was charged full price for a three day rental for "sit-in" kayaks even though we only had them two days and "ride-on-tops" are less expensive to rent according to their website. They did not provide the services they promised on their website and their customer service is truly awful. Use them at your own risk....