23 Apr 2020
We booked a 5-days Salkantay trek through Howlanders in ferbruary 2020. The tour was just not really as we expected, and we were very disappointed to be honest.
The accommodations and the trek route was really good and this has nothing to do with those things.
The biggest problem was the facilitation. We where put in a group consisting of 18 people (that is first of all 2 more than what they describe as the maximum amount of people to enjoy the tour). The amount and quality of the information we got was really bad and sometimes nonexistent. The two guides we had were unable to keep up with the pace of us and several others, which meant that we most of the time had to walk alone through the trek and wait 30 minutes for the first guide to arrive whenever we stopped. We know that the trek is pretty dangerous in February due to the mudslides and heavy stream in the river, and with no guidance close to us, we felt really unsafe. We heard about deadly accidents on that route, what could not have happened to us?
We did not think that the price we paid was suitable for the service that was provided for us. Especially not now that we know that we paid almost 200 USD more than some of the other people we were trekking with.
We tried to contact their customer care, but they have chosen not to answer.