29 Aug 2023
Travelling with Tourist Jordan / Tourist Israel is useless, TAKE A TAXI TO SAVE YOUR MONEY AND SPEND MORE TIME IN PETRA.
I made a reservation with pick-up at my hotel 15 kms from Aqaba. Pick-up was confirmed in all emails, but the morning of the travel the driver sent me a barely comprehensible voicemail saying he was told to pick me up at Hilton in Aqaba downtown. I thought he was wrong, but this was the "nice" way the agency chose to tell me I should rush to find a taxi (10 JOD) or stay home.
The guide forced the bus to stop 2 times at a shop for 1 hour total, so we were in Petra less than 3 hours, even if we spent all day travelling and the distance is only 2 hours. The guided tour consisted in 3 basic information and many many many jokes, honestly not what we paid for.
Back in Aqaba we were left at the Israel border, so we needed to take another taxi (25 JOD) and the company refused to reimburse us.
Assistance via whatsapp was useless (they didn't know about the cancelled pick-up and wrote me to wait for a driver who wouldn't come) and email customer service was even worse (we would love to reimburse you, but Jordan taxis don't issue receipts, so it is their fault if we don't give you back your money).
if you like to pay for bad service Tourist Jordan is your company.