Privé auto of busje huren in Cebu City of Mactan

Booked for 6 adults. Car that was sent was for 3 adults and 2 small kids at best. We had to ask for a replacement which they offered only after 3 hours. But that time our tour was missed. No refund was provided. Thinking of legal action now.

I had booked a Mini van to carry around 6 adult men. What I got was a car with back two seats for kids. Impossible to accommodate. Our request for replacement van was attended to after 2-3 hours by which time our trip stood cancelled. Need better response from Viator and a refund to be processed asap.

We did a private van rental with driver for a 1 day trip to uphill spots and Mactan. The driver was friendly and drove us safely to each destination. He Provided extra insights regarding the places we went especially Temple of Leah. Sadly, I could not give a 5 despite the good service by the driver (although he was quite late to arrive for our pickup) because I’m commenting about the company. Whilst they’re very responsive to our inquiries when we needed to book, they weren’t responsive at all when we needed clarifications on the amount we paid after the day ended. The driver told us to communicate with the office but they chose to ignore our calls and emails. We did not actually go to Mactan, somehow, we forgot about it because our teens started feeling unwell, so we went back straight to the hotel. Being #1 in TripAdvisor and people’s choice award, we felt scammed by this company and it’s not the Filipino hospitality I expected when they chose not to respond and we definitely paid more than what we were quoted over the phone vs email. The company refused to respond even after days of follow up, so we just gave up. The extra monies they took was definitely a shame.