07 Dec 2024
Left 90 mins before (4pm for a 530pm meetup) in our rental car from San Juan but bad traffic made us run behind. Had to go into rural Fajardo only to find that the address on the viator booking brought us to a neighborhood, not a kayak meetup. Messaged the tour operator 45+ mins before the meetup time with no response. Got him on the phone but no luck in having him wait for us. Then trying to get a refund for the $130 and they denied my request. I used viator in Greece but I will book direct going forward. Save your money and spend local.