15 Jul 2024
I don’t believe the tour would have been terrible. However the company promoting this tour “Bayahibe tour” is not reputable. I checked age requirements and information before booking this tour. The plan was for my mom and I to take my 4 kids ages 5, 4, 2, and 1 onthe tour. It was advertised for ages 1 and up. I checked several times as I knew I had little kids. The actual guides and drivers were very pleasant. The pick up “safari bus” was fun and my children enjoyed the ride. However it was a long process as they stopped at several hotels to pick up. Once arriving the buggy company approached me to let me know the children were too young. They had tried to reach out to the tour company “Bayahibe tour” but of course no answer. There was also no mention of horseback riding. It would just be a buggy ride, beach stop and cenote cave stop. The issue was with the booking company not really the tour itself. Do not use Bayahibe tour. I reached out and the buggy company reached out and there was no response. Complete false advertisement! And NO REFUND or even a response from the selling company “Bayahibe tour”! Do not book from this company!