02 Apr 2023
The experience at Hartleys was amazing, I highly recommend doing this activity however would not book through viator or any company. It is best to self drive to the location and purchase directly with Hartleys. The staff were incredible and extremely helpful.
I was advised a pickup time of 4.45pm before entering the venue and the company was advised that there would be no reception so if anything were to change to contact the reception directly.
The return transfer arrives at 4.15pm and was adamant that it was my fault, thankfully the reception was also present when being advised a 4.45pm pick up time.
I was then awaiting a transfer from 4.45pm to 5.15pm. an uber arrived which then cancelled when I advised my drop off location as viator would not disclose my hotel and whether it was located in Cairns or Port Douglas.
I then waited until 6.15pm for a private transfer (organised by Hartleys reception) to collect me.
The horrible communication and huge delay with awaiting a transfer was not worth the money I paid to Viator.
From having cancellations and rescheduled several times to then waiting from 4.45pm to 6.15pm for my transfer was not good enough.
As a travel agent I would not recommend booking this service through viator.