23 May 2025
We have booked different tours during our stay here at Marsha Alam without any problems. Usually we get a confirmation and additional info like pick-up times through Whatsapp, exept with this tour operator. We did not hear anything after we have booked our trip. We were not worried at first as we booked this trip some days ahead, but after some days past and we still did not hear anything, we started to worry.
We tried to contact them through direct messages and phone, but we got no response. On the day that our trip was planned, we tried to phone them during their short lasting opening hours (08:00 am till 09:00 am??) to ask them what time they will pick us up but still nothing. We even tried to contact them through Vialtor and even they can't get a response. Weird...
We have requested our money back through Vialtor and luckily we able to arrange a different activity. But we would have rather have had a nice day diving between the sea life, which we now sadly have missed.