02 Oct 2025
The ride from the Fiumicino Airport into Rome went smoothly. However, once we were near our hotel the driver dropped us off a block away giving us the impression it would be difficult to drive closer. Each person in the party had multiple pieces of luggage and maneuvering on cobblestone was difficult. We used a different company on the return to the airport. The driver from this company pulled up by our hotel, came into the hotel and loaded all of the luggage on the van. This was the type of service we expected from Viator, but we were sorely disappointed. In addition, the second company gave us a much better price for the transportation.