27 Jun 2024
Salvatore is a despicable person. We had confirmed 2 rides with his company and drivers on 3 weeks ahead of our trip (see email picture). He confirmed and we communicated regularly. Completed first ride of trip without issue and had an amazing driver Andrea (he is truly superior to this organization). However, the night before our ride to the train station, Salvatore got a better offer from someone than €150 and cancelled our ride. Left a family with 3 small children scrambling at the last minute to find a suitable ride.
When I called him to discuss what happened he offered no solution or apology for the cancellation, just excuses that I didn’t answer his email from the morning within 3 hours so he cancelled the trip that we have had booked for 3 weeks (excuse me, but I’m on vacation). He then proceeded to tell me that I needed to reserve with credit card and it wasn’t fully reserved until I did (first ride no credit card was needed). He also told me that “people like me should stay in my country” when I called him out for being a dishonorable person and not respecting the reservation that we had.
This is our second trip to Italy and we have family here and have never had this issue at any point. We have always done business with very reputable and honest people and sad to report, Salvatore Lucabelli is not one of those people. Lots of other NCC (Nollegio) companies out there - call your hotel or airbnb host for recommendations - guarantee they will be better than this greedy dishonest con artist, Salvatore.