11 Aug 2025
I was told I’d get the next hour free with my bike rental, but when I returned the bike, they still charged me for that hour. The staff said the “free” hour only applies if you ride exactly a full extra hour — not even 5 minutes under or over — which was never explained upfront. This felt misleading and disappointing, especially since I returned the bike well within the extra time promised. I wouldn’t rent here again unless they’re clearer about their policies.