07 Oct 2025
East tour was way better. Not as much to see but it was nice swimming at Porto Moniz. Tour guide, Gama, was rude at the start of the tour. We were given two different meeting points, one in the app and one by email (very confusing), we weren’t allowed to be picked up right from our Airbnb so had to walk up a steep hill for 10 mins. Tour guide (Gama) was upset with us because we were 2 minutes early instead of 5-10mins early (none of the messages from Viator indicated we have to be earlier than the time they said). He wouldn’t even listen to me and continued to argue with me as if it’s our fault. I wasn’t even blaming him, I was just trying to explain why people may be confused to fix it for future tours. Then he proceeded to get mad at all the other people, he was picking up for the tour because they were having the same issue with the meeting point and time. Tour guide (Gama) was complaining about other drivers almost the whole tour instead of telling us about interesting facts of Madeira. At the end of the tour, he lectured us again about the meeting point and time. Very unprofessional.