11 Jun 2023
I’ve been to the Undurraga’s winery this week and didn’t like how we were received. First of all, I tried to buy some stuff in the store while the tour didn’t start yet. I’ve spent time and time at the front desk saying “Hello” to the hosts. They didn’t even looked at my face. They could have said “We will have a time to buy stuff at the end of the tour”. But no, they remained silent and I felt ignored, even though you tried to talk to them. But when a Chilean came in, they replied. When the tour finely ended, tons of groups were trying to buy things at the store at the same time. Crowded space, few cashiers, poor service. Not an experience I want to have again.