17 Jun 2023
trip description was not correct in saying pick up from hotel. There was no warning that participants have to contact Troll Expeditions (the tour company) for pick-up location. In Iceland it turns out that pick up from hotel actually means pick up from nearest bus stop and that was not indicated in the ticket/voucher. I was given the wrong location for pick-up, was there 20 minutes ahead of time; driver was emailing me when I did not have wi-fi. At exactly 9 o'clock I managed to get hold of Troll and they had left me behind and refused to turn around and pick me up. Fortunately I got on the next day but a whole day in Iceland was disrupted and if I did not have that other day for the tour I would have missed a good part of my vacation. Tour was booked in March