22 Feb 2023
We thought going through Tripadvisor / viatour that we’d avoid any problems, but no !
We checked details of the trip with Tripadvisor and informed them of the date required, we then went ahead and booked for 4 people, and promptly received our Booking reference AND our Confirmation number, all good .
But after waiting until later that evening we contacted Tripadvisor to say we had not been notified of our pick up times, the helpful staff tried to make contact with the supplier but could not, but assured us that the detail was to be ready 30 - 60 minutes prior to start time and we were good to go.
On the morning of the trip we were all up early and waiting but Nothing!! Contacted Tripadvisor again and was told to give it another 5 minutes.
Contacted Tripadvisor Again and was told I could request a refund. But this was that final day of our holiday and after paying the money and all the promises of good to go it really put a downer on things.
Various emails with Tripadvisor to sort the refund.
THEN the following day we receive an email from the supplier ( Tour East Thailand) via Tripadvisor to say the trip was not available and to try a later date or request a refund !!!
The communication is awful, how could we check details and availability then still not have a trip !
I won’t book via Tripadvisor again and I would never book a tour involving Tour East Thailand, there only come back was that I didn’t have a confirmation number ,,, BUT I DID !