30 Sep 2023
Absolutely AWFUL experience with this cowboy excursion company. We went into the office and booked an aquarium trip for the following day, we paid €165 there and then when booking. We were given an exact time of when the bus would collect us from outside our hotel.
The bus arrived on time but had no information of our booking whatsoever. Everyone else got on the coach no problem and we were told to wait. The bus driver was getting very irritated and shouting in Spanish that he wanted to leave immediately. The tour guide tried to insist we sit with our 5 and 17 year old on our laps because they had no space!
My 5 year old was crying his eyes out as had been looking forward to this specific trip for so long. The bus left and offered no solution. We went back to office and the lady was very unhelpful, said there was nothing she could do but offer the same excursion in 3 days time, an absolute disaster as we had planned our holiday like most people! So I’m the end we had to pay €80 each way for a taxi, when i what’s app messaged the company they offered absolutely no help or solution and we’re not interested in how stressful and what an awful experience it was.
I will never use this company again and would tell anyone to stay well clear of them.