Eersteklas privéluchthaven- en hoteltransfers

I booked based on the description of having a private luxury vehicle with light snacks and drinks included. The description is not what I received. Although the driver was nice and got us to our destination safely, I felt bamboozled. I reached out to the customer service team immediately and received no response.

Ok I’ll start by saying we read all the wonderful reviews and expected great service/hospitality. We received an email from island taxi saying the driver would be there holding a sign with our name when we arrived. Nobody was there to greet us. We ended up going to the sandals lounge to see if he was waiting there. Not there either. 2 hours later he showed up. My husband kept trying to make conversation asking questions about the island etc, it was like pulling teeth to get him to talk. (His name was Andy btw) when we finally started talking about HIM then he was all into it. Very disappointing. The so called “luxury vehicle” that picked us up was a Mercedes suv. With a cracked windshield and dirty back seat. Not very luxurious at all. We booked a round trip transfer. The driver who picked us up was a lot better (Miguel I believe was his name) he seemed to really appreciate his job, was very courteous and best of all he was on time. His vehicle was a lot cleaner too.

Definitely would recommend. The roads in St Lucia are very curvy and the rides can be pretty long. This private transfer service was THE BEST! We had our own driver to and from our resort and the ride was that much easier versus being in a bus packed with other people. Our drivers even gave us snacks and water and some cool facts about the island as we drove along. Definitey book with them for your upcoming trip!