22 Aug 2025
Booking x3 people for 3 experiences offered . Guide informed us no time to do all 3 & offered cruise tickets next day. We were leaving 5.30am so unable to come back. Bus trip was 10pm so also unsuitable. Accepted cruises tickets & told boats leave every 20mins. After Eiffel Tower visit we lined up with 100’s waiting to board cruises. After 1.5hr wait & still no cruise available we had to leave. Tickets were still being sold even though wait line was nearly 1km long. This was meant to be our final highlight outing with our son who had travelled from Scotland to join us. Instead we stood in line with 1000’s of strangers & left very disappointed. I have booked with Viatour previously & have never had such a poor outcome. Even buying the ticket online was difficult; email did not arrive & had to contact Help Centre then have email printed at hotel. Reminder text message did not arrive until after we had physically checked in with guide. No support given through phone number supplied on ticket; phone call unanswered X 4 attempts. I would like a refund for the cruise & bus portion of the tickets as it was not advertised correctly with the time constraints. The guide was unable to help further & was dealing with debacles from other clients as well. Worst experience ever.