29 Mar 2025
My daughter and I booked this tour excited to be able to go into the Mangroves and see many turtles and baby sharks as well as conch as this is what the tour was about. The guides were wonderful and we were all towed by a jet ski out to a spot in the water which was fun. Then, the bomb was dropped, we were told that it was "High Tide" so the water in the mangroves was too shallow for us to safely take the canoes into it. We paddled to one area (not in the mangroves) where we did see a few sea turtles and paddled constantly to try to catch them and see them. We then paddled to an island and walked on it a brief while and did see many iguanas and enjoyed that greatly. We then paddled to the entry of the mangroves, but still could not actually go into them because it was still too shallow. The jet ski then returned and towed us back to where the tour started. Our tour guide was wonderful and the only other couple on the tour with us were fun so we did have a good time, but we were very disappointed in the tour as what we signed up for was completely different than what we actually experienced. I truly felt like we should have gotten a refund. Perhaps, if the guides know that going into the mangroves at the time of a tour, an offer of a refund to those signed up should be offered before leaving on the tour.