Privéhoogtepunten van Malta-dagtour

My previous attempt to share this review has been deleted by Tripadvisor and I have been advised to re-submit after making edits to comply with Tripadvisor's "policy about Promotional or Commercial Content". I have read the policy and do not see how my original post may have violated it. My review does not promote any of my products or services. The website link included in my review is managed by the European Commission to provide information to travellers about Covid-related travel restrictions and requirements in the European Union countries and as such is most relevant and helpful to travellers and not at all promotional in nature, and as such it is allowed by the policy. The post does not include advertisements, solicitations, or website links with referrer tags or affiliate codes. In other words, the original text fully complies with Tripadvisor's Promotional or Commercial Content policy and has been removed by Tripadvisor without just cause and, having no viable option to communicate with Tripadvisor about this issue, I am re-posting the original text of my review again, prepended with this explanatory paragraph for the benefit of Tripadvisor staff. We have booked and paid $650 on April 18 for this private, full-day, free-cancellation tour scheduled for April 23. We were traveling to Malta on April 22, departing from Croatia in the afternoon, with transfer through Germany. We have a valid EU Digital Covid Vaccine certificate, having been fully vaccinated with the single-dose Janssen vaccine approved by the European Union. We have checked reopen.europa.eu for Covid travel restrictions and have confirmed that both Germany and Malta allow entry to travellers who have been vaccinated with EU approved vaccines. To our knowledge, we have done everything that could reasonably be expected to prepare for our trip and we were happily on our way. Unfortunately, we were informed at the airport that Germany now, and as of recently, requires the Janssen vaccine to be supplemented with a booster, or a single shot of another vaccine, and so we were denied boarding. I have contacted the tour operator to advise them of the fact that we are unable to arrive, requesting a refund or rescheduling of the tour for a later date. This was in the late afternoon on April 22. The operator replied the following day (the day of the tour) and told us that she will get back to us on Monday (April 25). On April 25, we have received a follow-up reply from her advising us that she cannot issue a refund "because of the policy of Viator and the expenses for the guide and the transport. This services were organized and pre paid in advance." Let's put this in perspective. The tour was booked during off-season. The tour involves a private guide driving us around Malta in a private vehicle. NO COSTS HAVE BEEN INCURRED. The tour allows free cancellation with at least 24 hours notice. So, technically, yes, the tour operator did not need to refund the money, or offer to reschedule, because we were a few hours late cancelling the booking and so I commend My Maltese Guide for securing such a well-earned profit. Well done!

Nous avons profité de cette merveilleuse expérience pendant trois jours et nous devons admettre que cela a été extraordinaire. Notre guide Silvana et notre chauffeur Nigel ont été plus que parfait. Un service et une voiture 5 étoiles luxe, tous les deux toujours pret à rendre service, d'une grande patience et super professionnels. Ils ont toujours été très attentifs à nous proteger du virus, en portant en permanence leurs masques. On a eu droit à une visite détaillée de toutes les îles de l'archipel de Malte avec Silvana qui est une personne tellement solaire et pleine de vie, mais surtout d'une grande connaissance de tout ce qui concerne ses îles. Voilà, nous avons été plus que bien et nous le conseillons vivement si vous devez vous rendre à Malte..n'hésitez pas à les contacter, vous ne serez pas décus. Nous en garderons un magnifique souvenir.

Sehr freundliche Begleitung unkompliziert haben alles gesehen was wir sehen wollten. Negativ war nur das sie kein Deutsch konnte.