09 Jul 2025
I called and asked for a reimbursement and got a email two days later saying my request was denied! The tour guide didn’t take us to the Terrace as we paid for!!! Both my friends family and my family booked this tour and we got ripped off! We both didn’t get reimbursed even though the Tour guide told them she was not told by the tour operator that it was part of our tour so she didn’t take us to the Terrace and we were already almost out and said we can’t go back in!
The attractions were beautiful but I want what I paid for! I recommend you ensure the tour operator and tour guide know exactly what tour you paid for so they give you just that! I want a reimbursement for the terrace it was a waste of money since we didn’t get to see it! Be careful what you pay for!