Venice Private Arrival Transfer per Watertaxi: Cruisehaven naar het centrum van Venetië

Be careful before booking! Cruise ships coming in to Venice must go to ports outside the city - Fusina or Chioggia. This is not a service that picks you up at either of those places. Our Viking ship docked at Fusina and I reached out to see if we could get a water taxi from the dock in Fusina to our hotel in Venice. They booked it, never mentioning that they didn't come to Fusina, and said they would meet us at the cruise terminal. Never having been to Venice, we did not realize that the cruise terminal they meant is a 20+ minute drive from Fusina. We had to scramble to get Viking to shuttle us to the cruise port. To make matters worse, because they gave us no clear meeting point, our shuttle driver directed us to the wrong spot, and our water taxi never came. Two phone calls to the taxi service and an hour and a half later, they repeatedly told us they were coming, but went to a different location from us. No attempts to find us, or clarify where we were waiting on their end, so we ended up taking public transportation. Although Viator responded to our request we were not able to get a full refund. If you choose to use this service, make sure you know exactly what you are getting, know that it's very over-priced (we learned later from our hotel). and be prepared to contact them, because they will not contact you.

Short trip from San Basilio terminal for smaller ships to our hotel. Gentleman was waiting at the terminal with our sign and smoothly moved our luggage to the dock for the water taxi. Took all of 15 or 20 minutes.

Er stond niemand op de terminal te wachten met een bord en er waren meerdere telefoontjes nodig om een antwoord te krijgen op het kantoor van het bedrijf. Het duurde ook een beetje om erachter te komen waar we zouden gaan zonder het eerste aanspreekpunt. Een watertaxi was goedkoper en sneller geweest.