21 Sep 2025
We missed the tour by 15 minutes. Water taxis are incredibly slow & crowded. When we arrived at Train Station the tour left. We looked all over - inside & out. We asked other tours and said the left. No text no email to us. But later we got a message by email saying the tour waited 45 minutes and messaged me on WhatsApp. Why? When all communications has been text and email? I don’t use WhatsApp. Please don’t lie - it’s bad for your Business & reputation. The day before I asked why our travel colleagues had the same tour but only a 5 minute walk. We had a 45 minute water taxi to get to ours. Response - Must be another tour company. No it was Viator - exact same tour by description. There’s at 9am and ours at 10am. We should have just joined there’s. Oh well ????????♂️