17 Mar 2023
Northern lights were amazing, however, the tour group was NOT amazing. There was little to no communication prior to arrival in Canada about: transportation to and from airport, hotel information or details about northern lights tour. Our tour guide did not communicate to us in our primary language which is English. We were told the night we checked in that we owed them an additional 800 right then and there or we wouldn't have a room to stay in during our trip (4 adults). The company could not provide an itemized statement for what those surprise costs were for (our trip was paid in full prior to arrival). The tips were mandatory not optional for all the tour guide. The company told us the exact dollar amount we were required to pay them for their "tips". The staff were not welcoming to guests at all. I would not recommend this tour group to anyone. You do not get what you paid for.