De 10 proeverijen van Marrakech met de lokale bevolking: privérondleiding

Our tour guide was excellent taking us to street vendors that locals would visit. The tastings were all excellent and it was a lot of food. Our guide was knowledge about not the food but the culture. Our guide put in the extra effort and accommodated my daughter's dietary needs, as she is lactose intolerant. We were very full with large serving sizes. The main course was on a rooftop - with a view! It was a great night!

I need to review this in 2 parts. Guide - 5 stars. Withlocals/Viator/Tripadvisor - 0 stars This was a trip booked for 3 people on 26/04/25 and cost a total of £166. Our guide Elhoussaine was excellent. I cannot fault him at all. Very friendly, knowledgeable and passionate about his job. I think the best part of this trip was the history we learned and not the food. The food you try is not as advertised. The 10 tastings consisted of tea, soup, pancake, smoothie, meat skewers, yoghurt, pastries, doughnut, olives and another tea. No Tanjia, vegetable tanjia, dips/salads or dates. I expressed my disappointment to Elhoussaine at the end of the tour. He was sympathetic and accommodating and offered me a 50% refund. This was acceptable to us. His customer service was exemplary. Once again I cannot fault him. I am then contacted by Mehdi from Withlocals. We have a long conversation on WhatsApp where he attempts to negotiate the refund down. I refuse and he accepts he will refund me the 50% as promised. One week later no refund. I chase. Medhi confirms he has authorised it. Two weeks later no refund. Medhi will ‘look into it’. He then declines to even know me on What’s App. I realise I’m dealing with a child at this point. I contact Viator who initially authorises a refund. Then comes the barrage of abuse from Medhi (see attached) ‘So f*ck you and your refund’ ‘f*ck off’. Absolutely unacceptable behaviour! Viator declines my refund with no explanation. I have since downloaded the entire WhatsApp conversation and sent to Viator and Tripadvisor. They have refunded me £45, not the 50% that was agreed. No apology for the disgusting, absusive language used by their representative. My advice would be to book Elhoussaine direct on Marrakechtips +212 705-640119 and cut out this disgusting middle man but ensure you are well informed on what to expect from your tour. He does all kinds.

Great tour. Elhousain was fantastic. Very accommodating, took time to check likes and dislikes. Didn't feel rushed and had a chance to taste Marrakesh like the locals do.