06 May 2022
We bought all the excursions available over a period of three days, the was the Keukenhof today. When we arrived the asked for the people with yellow bracelets to gather for the tour, we asked what about us ? The answer was you go walk around there’s no tour for you. We please very politely mentioned that we’re not told of any options when buying the tickets and asked if we can pay to upgrade. The guide was phsyco rude and said of course not, it’s not my problem and it’s not my job !
During the course of our three days we have experienced some professional guides, but the majority of the staff at the counter and the field were not as polite and courteous as they should have been. The staff should be taught and audited on how to treat a customers !
We are definitely going to choose any other option next time